Return & Exchange Policy
At our store, customer satisfaction is our top priority. Because all our headscarves are custom-made to order, please read our policy carefully before placing your order.
Custom Orders
All custom headscarves are made specifically for you based on your chosen design, color, size, and fabric. As a result, we are unable to accept returns or exchanges for custom orders unless the item arrives with a quality defect or production error.
Quality Issues & Defective Items
If your order arrives damaged, defective, or significantly different from what was confirmed during the order process, we will make it right. Please contact us within 7 days of receiving your order and provide:
- Your order number
- A clear description of the issue
- Photos of the defect or damage
We will review your case and offer a replacement, reprint, or refund at our discretion.
Non-Custom (Standard) Items
For any standard (non-custom) items, you may request a return or exchange within 14 days of delivery, provided the item is unused, unwashed, and in its original packaging. Return shipping costs are the responsibility of the customer unless the return is due to our error.
How to Request a Return or Exchange
To initiate a return or exchange, please contact our support team via the contact form on our website or by email. Include your order number and reason for the request. We aim to respond within 1 business day.
Refund Processing
Once your return is received and approved, refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Custom-made or personalized headscarves (unless defective)
- Items that have been worn, washed, or altered
- Sale or clearance items
Contact Us
If you have any questions about our return and exchange policy, please don't hesitate to reach out. We're here to help and want to make sure you love your purchase.